00802cam a2200241 7i4500 0000000223 20070704090000.0 19980601084800.0 060419 0070336393 (vol.2) 00-0336385 (vol.1) Z711 .K32 1992 Katz Introduction to reference work William A. Katz. 6th ed. New York: McGraw-Hill, 1992. 2 v.; 24 cm.. Includes bibliographical references and index v.1. Basic information sources - v. 2. Reference services and reference processes Reference books -- Bibliography. Reference services (Libraries) 0000010587 Book Open Shelf HQ Library 0000010590 Book Open Shelf HQ Library