APA Citation

Kessler. (1995). Total quality service: A simplified approach to using the Baldrige Award criteria. Milwaukee, Wisconsin: ASQC Quality Press.

Chicago Style Citation

Kessler. Total Quality Service: A Simplified Approach to Using the Baldrige Award Criteria. Milwaukee, Wisconsin: ASQC Quality Press, 1995.

MLA Citation

Kessler. Total Quality Service: A Simplified Approach to Using the Baldrige Award Criteria. Milwaukee, Wisconsin: ASQC Quality Press, 1995.

Warning: These citations may not always be 100% accurate.