00668cam a2200193 7i4500 0000000565 20070306090000.0 19980908092900.0 060523 0873893360 HD62.15 .K47 1995 Kessler Total quality service : a simplified approach to using the Baldrige Award criteria Sheila Kessler. Milwaukee, Wisconsin: ASQC Quality Press, 1995. vii,161p. Includes bibliographical references and index Total quality management -- United States Malcolm Baldrige National Quality Award 0000010561 Book Open Shelf HQ Library