Roberts, H. V., & Sergesketter, B. F. (1993). Quality is personal: A foundation for total quality management. New York: Free PRESS.
Chicago Style CitationRoberts, Harry V., and Bernard F. Sergesketter. Quality Is Personal: A Foundation for Total Quality Management. New York: Free PRESS, 1993.
MLA CitationRoberts, Harry V., and Bernard F. Sergesketter. Quality Is Personal: A Foundation for Total Quality Management. New York: Free PRESS, 1993.
Warning: These citations may not always be 100% accurate.