00501cam a2200157 7i4500 0000003906 20161128090000.0 20020731000000.0 xx 00010 eng MS 1432 1998 Guidelines on complaints handling. Shah Alam, Selangor: Department of Standards Malaysia, 1998. iv, 15p.; 30 cm.. Consumer complaints Department of Standards Malaysia 0000011642 Book Standards HQ Library