00818cam a2200253 7i4500 0000004723 20080702090000.0 20030807 09:12 080520 -us 0875846513 NM NM HD56 .K35 1996 Kaplan, Robert S. The balanced scorecard : translating strategy into action Robert S. Kaplan, David P. Norton. Boston, Mass.: Harvard Business School Press, 1996. xi, 322p.: ill.; 24cm. Includes index Strategic planning Industry productivity -- Measurement Organizational effectiveness -- Evaluation Norton, David P. NM 0000012254 Book Open Shelf HQ Library