Tiwana. (2001). The essential guide to knowledge management: E-business and CRM applications. Upper Saddle River, NJ: Prentice Hall PTR.
Chicago Style CitationTiwana. The Essential Guide to Knowledge Management: E-business and CRM Applications. Upper Saddle River, NJ: Prentice Hall PTR, 2001.
MLA CitationTiwana. The Essential Guide to Knowledge Management: E-business and CRM Applications. Upper Saddle River, NJ: Prentice Hall PTR, 2001.
Warning: These citations may not always be 100% accurate.