00719cam a2200205 7i4500 0000005294 20081003090000.0 20040331093700.0 xx 00010 eng 0814471846 (pbk) HD62.15 .L373 2003 Larson Six Sigma demystified : a company-wide approach to continuous improvement Alan Larson. New York: AMACOM, 2003. xiii,191p.: ill.; 23 cm. Includes bibliographical references index Total quality management Six sigma (Quality control standard) Customer services -- Quality control 0000012629 Book Open Shelf HQ Library