00572cam a2200181 7i4500 0000007342 20081006090000.0 0750667869 (pbk) TS156 .H69 2007 Hoyle, David Quality : management essentials David Hoyle. Amsterdam: Elsevier, 2007. ix, 212 p.: ill.; 23 cm. Includes bibliographical references and index ISO 9000 Series Standards Total quality management Quality control 0000014006 Book Open Shelf HQ Library