00639cam a2200181 7i4500 0000007404 20080411090000.0 0471780499 HD58.9 .N58 2006 Niven, Paul R. Balanced scorecard step-by-step : maximizing performance and maintaining results Paul R. Niven. 2nd. ed. Hoboken, N. J.: Wiley, c2006. xvii, 318p.: ill.; 24cm. Includes bibliographical references and index Organizational effectiveness -- Measurement Performance -- Measurement 0000014109 Book Open Shelf HQ Library