00828cam a2200241 7i4500 0000008363 20080616090000.0 0 a20080527 08:57 080527 flu 1574440136 NM NM JF1351 .K77 1996 Koehler, Jerry W. Quality government : designing, developing, and implementing TQM Jerry W. Koehler, Joseph M. Pankowski. Delray Beach: St. Lucie Press, 1996. 281p.: ill.; 24cm. Includes bibliographical references and index Public administration -- United States Total quality management in government -- United States Pankowski, Joseph M. NM 0000010726 Book Open Shelf HQ Library