00718cam a2200217 7i4500 0000008469 20080529090000.0 0 a20080529 08:44 080529 ii 0932764460 (pbk) NM NM TS156.6 .U85 1995 Using ISO 9000 to improve business processes : Issue 2. using ISO nine thousand to improve business processes. Indianapolis, India: AT & Corporate Quality Office, 1995. xix, 256p.: ill.; 23cm. Includes bibliographical references and Index ISO 9000 Series Standards NM 0000010564 Book Open Shelf HQ Library