Cover Image

Delivering quality service : balancing customer perceptions and expectations

Main Author: Zeithaml
Other Authors: Parasuraman,, Berry,
Published: New York: The Free Press, 1990.
Subjects:
Customer service
Service industries -- > Quality control -- > Mathematical models

HQ Library

Call Number: HF5415 5 Z45 1990
Accession Item Category Format Status Notes
0000010703 Open Shelf Book AVAILABLE

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