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Delivering quality service : balancing customer perceptions and expectations

Main Author: Zeithaml
Other Authors: Parasuraman,, Berry,
Published: New York: The Free Press, 1990.
Subjects:
Customer service
Service industries -- > Quality control -- > Mathematical models
Physical Description:xii,226p.: ill.; 25 cm.
Bibliography:Includes bibliographical references and index
ISBN:0029357012

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