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Six Sigma demystified : a company-wide approach to continuous improvement

Main Author: Larson
Language:English
Published: New York: AMACOM, 2003.
Subjects:
Total quality management
Six sigma (Quality control standard)
Customer services -- > Quality control
Item Description:Includes bibliographical references index
Physical Description:xiii,191p.: ill.; 23 cm.
ISBN:0814471846 (pbk)

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