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Balanced scorecard step-by-step : maximizing performance and maintaining results

Main Author: Niven, Paul R.
Published: Hoboken, N. J.: Wiley, c2006.
Edition:2nd. ed.
Subjects:
Organizational effectiveness -- > Measurement
Performance -- > Measurement
Physical Description:xvii, 318p.: ill.; 24cm.
Bibliography:Includes bibliographical references and index
ISBN:0471780499

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