The essential guide to knowledge management : e-business and CRM applications
| Main Author: | |
|---|---|
| Published: |
Upper Saddle River, NJ:
Prentice Hall PTR,
2001.
|
| Series: | Essential guide series
|
| Subjects: |
| Physical Description: | xxiv,315p.: ill.; 23 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0130320005 (pbk) |