The essential guide to knowledge management : e-business and CRM applications

Main Author: Tiwana
Published: Upper Saddle River, NJ: Prentice Hall PTR, 2001.
Series:Essential guide series
Subjects:
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008 060207
020 0 0 |a 0130320005 (pbk)  
090 0 0 |a HD30.2   |b .T498 2001 
100 1 0 |a Tiwana  
245 1 4 |a The essential guide to knowledge management :   |b e-business and CRM applications   |c Amrit Tiwana. 
260 0 0 |a Upper Saddle River, NJ:   |b Prentice Hall PTR,   |c 2001. 
300 |a xxiv,315p.:   |b ill.;   |c 23 cm. 
440 0 0 |a Essential guide series 
504 0 0 |a Includes bibliographical references and index 
650 0 0 |a Customer relations  
650 0 0 |a Electronic commerce  
650 0 0 |a Knowledge management  
999 |a 0000012579  |b Book  |c Open Shelf  |e HQ Library