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Total quality service :
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Total quality service : a simplified approach to using the Baldrige Award criteria
Main Author:
Kessler
Published:
Milwaukee, Wisconsin:
ASQC Quality Press,
1995.
Subjects:
Total quality management --
>
United States
Malcolm Baldrige National Quality Award
Holdings
Description
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Physical Description:
vii,161p.
Bibliography:
Includes bibliographical references and index
ISBN:
0873893360
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